FAQs

SHIPPING AND RETURNS

Questions about orders and shipping? Please find detailed order and shipping information on our Shipping FAQs page.

Through what carrier do your orders ship?

We offer FedEx and USPS Services for shipping.  Visit our Shipping FAQs page for shipping rates.​

Do you accept returns?

We are happy to replace a defective item or refund your purchase price within 15 days from the date of your order. To be eligible for a return, your item must be unused, in the same condition that you received it. For returns or refunds, please email us at support@bbjewelry.com.

PRODUCT INFORMATION

Does silver tarnish?

Yes, sterling silver does tarnish. This is a natural reaction the metal has with chemicals in the air. Frequent light polishing with a polishing cloth designed for sterling silver will help minimize tarnish. Tarnish is not considered a defect and cannot be returned.

Items plated with karat gold, rhodium, or ruthenium (gunmetal) are extremely tarnish resistant.

PAYMENTS AND BILLING

What methods of payment do you accept?

We accept Visa, MasterCard, Discover Card or American Express.

Why was my credit card declined?

Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this information. If you are still experiencing any difficulties, please send us an email at support@bbjewlery.com, and our Customer Care Team will be happy to assist.

PROMOTIONS

Can I apply a promotion code to an order I already placed?

Unfortunately, we cannot retroactively apply promotion codes to any orders.

 

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